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FAQ

01

What’s About After Sales Of Consumables?

Mistake in quantity and items, defective products, etc. Any problems caused by us, if you allow, we will give you free compensation or maximum discount in the next order. Of course, you can also choose to get the products you need immediately. The service life of different consumables shall be subject to the communication between you and the salesperson.

02

What Is The Packaging?

For consumables, generally packaged and transported in cartons (custom wooden boxes are supported), with anti-collision fillers inside, and waterproof membranes or tapes wrapped around the outside of the cartons to ensure that the products inside are not affected by water and impact.
For the machine, it is generally packed in a fumigation-free wooden box (small equipment will use a carton), filled with anti-collision foam, and the machine will be wrapped with a waterproof film. No matter whether it is transported by air or by sea, there is no need to worry.

03

How Long Is Your Delivery Time?

1 day for small order, 2-5days for big bulk order. (Customized equipment, according to the actual situation.)

04

What Are Your Terms Of Payment?

Support any international transportation way such as: sea freight, air freight, land carriage under EXW, FCA, FOB, DDU, DDP terms.

05

I Didn't Find The Product I Need On The Website. Can You Provide It?

Yes, almost all the parts of original or OEM are available for Raytools, Precitec, Trumpf, Amada, WSX, Bystronic, DNE, acutter, ospro etc. Please feel free to contact us for more details.

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